In order to reduce the time from citizen's call to operational services assistance, the European Regional Development Fund (ERDF) project “Single Contact Centre Platform for operational services support and delivery of public services” (project) has been implemented, which improves processing of single emergency call number 112 calls, resource management and exchange of information between operational services. In addition to informing and educating citizens about the 112 phone number and actions in various threats, a new 112 Latvia app has been developed and the website ww.112.lv. In the event of an accident, it is important to provide appropriate assistance as soon as possible, so after several years of work, a major project has…