If an accident has occurred and help is needed, try to stay calm and request assistance by:
- calling number 112. Calls are free of charge and can be made from any phone or mobile phone. You can also initiate the call by using the “112 Latvija” application.
- sending a text message. Sending text messages is free of charge. You can also send a text message by using the “112 Latvija” application. The application helps to structure the message.
- making an eCall from a vehicle.
What do you need to say when calling 112?
Wait to be connected to the Emergency Response Centre.
Prepare to:
- state the exact address or describe location or nearby landmarks;
- state what happened;
- remember everything about the accident and give accurate information and details;
- state your name, surname and phone number after the dispatcher’s request;
- Important! Do not end the call first!
Remember!
- Stay reachable, in case, if the dispatcher needs to contact you again.
- Accurate and detailed answers can speed up the assistance.
- Every question from the dispatcher is important.
Remember!
If the dispatcher of Emergency Response Centre says that you are going to be connected to another emergency service, please be patient and wait for the connection.